How can we help?
If you need assistance with your Signal Vault account, have questions about the app, or want to report an issue, our team is here to help.
Contact Us
The best way to reach us is by email. We aim to respond to all enquiries within 24 hours.
Common Questions
How do I create an account?
Download Signal Vault from the App Store and sign up using your email address or Apple Sign In. After signing up, you will be asked to complete a short verification form. Once your details have been reviewed and approved by our team, you will receive access to your secure channel.
How long does verification take?
Verification is typically completed within 24 hours. You will receive an email and a push notification once your account has been approved.
Can I access the app on multiple devices?
Yes, you can sign in to your Signal Vault account on any supported iOS device using the same credentials.
Why can I not take screenshots?
Signal Vault includes content protection features to safeguard the intellectual property of channel creators. Screenshot blocking and copy prevention are enabled within channel content areas. This is by design and helps maintain the value of the content shared by our creators.
How do I delete my account?
You can delete your account at any time from within the app. Go to Settings, then Account, and tap “Delete Account”. Your personal data will be removed in accordance with our Privacy Policy.
I want to run my own channel
If you are interested in creating and managing your own channel on Signal Vault, you can submit an application directly from within the app. Go to Settings and tap “Apply for a Channel”. Our team will review your application and be in touch.
Still need help?
If your question is not answered above, please email us at hello@trysignalvault.app and we will get back to you as soon as possible.